**Summary of PCI-PAL PLC Final Results for the Year Ended 30 June 2025**
PCI-PAL PLC, a global provider of secure payment solutions for business communications, announced its final results for the year ended 30 June 2025, highlighting strong financial and operational performance.
**Financial Highlights**
**Revenue Growth** Revenue increased by 25% to £22.48 million, up from £17.96 million in the previous year.
**Gross Margin** Gross margin remained robust at 90%, consistent with the prior year.
**Recurring Revenue** 91% of revenues came from recurring contracts, up from 89% in the previous year.
**Adjusted EBITDA** Adjusted EBITDA rose significantly by 167% to £2.32 million, compared to £0.87 million in the previous year.
**Adjusted Profit Before Tax** Adjusted profit before tax turned positive at £0.81 million, compared to a loss of £0.57 million in the previous year.
**Loss Before Tax** Statutory loss before tax narrowed to £0.17 million, down from £1.71 million in the previous year.
**Cash Position** Cash reserves stood at £3.92 million, slightly down from £4.33 million in the previous year.
**Operational Highlights**
**ARR (Annual Recurring Revenue)** ARR increased by 25% to £19.26 million, reflecting strong organic growth.
**CARR (Contracted Annual Recurring Revenue):** CARR grew by 16% to £22.20 million, enhancing revenue visibility for future years.
**NRR (Net Revenue Retention)** NRR improved to 104%, up from 102%, indicating strong customer retention and expansion.
**GRR (Gross Revenue Retention)** GRR remained high at 95%, supported by excellent platform reliability and customer satisfaction.
**Platform Performance** The multi-tenanted global cloud platform achieved over 99.999% uptime, servicing over 700 customers across Europe, North America, and ANZ.
**Partnerships** Expanded the partner ecosystem, including a significant partnership with RingCentral Inc., which is live across Europe and North America.
**Contract Renewals** Successfully renewed a major contract with the UK Governments Department for Work and Pensions (DWP).
**Geographic Expansion** Increased presence in mainland Europe with new hires, contributing to new wins, including displacing a competitor at a top-50 global hotel chain.
**Customer Satisfaction** Achieved a perfect NPS score of 100 in Q4 and a CSAT score of 91%, rated "excellent" by global SaaS benchmarks.
**Leadership Changes** Appointed a new Chief Information Security Officer, Royston Ballard, following the planned retirement of Geoff Forsyth, who continues as a consultant.
**Current Trading and Outlook**
Trading in the opening months of FY26 has been in line with management expectations.
Secured the largest deal to date in Canada with a top 10 insurer and the largest Conversational AI deal to date, enabling secure payments across voice and chatbot integrations.
Launched a new fraud management solution and enhanced data analytics capabilities for customers.
Appointed Kathy Varney as Chief Marketing Officer to lead enhanced marketing strategies and support ARR growth.
**Strategic Direction**
Focus on increasing near-term investment to support long-term organic ARR growth of 18-20% through FY27 and beyond.
Leverage AI and new product launches to enhance platform value and expand market opportunities.
Deepen relationships with existing partners and expand the enterprise customer base.
**Corporate Governance**
Strengthened the Board with the appointment of Andy Lockwood, replacing Jason Starr as Chair of the Remuneration Committee.
Maintained excellent employee culture and low turnover rates, contributing to strong customer and partner satisfaction.
**Conclusion**
PCI-PAL PLC demonstrated robust financial and operational performance in FY25, with significant growth in revenue, ARR, and profitability. The company is well-positioned for continued expansion, supported by its strong platform, strategic partnerships, and focus on innovation. The Board remains confident in the companys outlook for FY26 and beyond, with a clear strategy to drive long-term growth and shareholder value.